The quality of your customer experience is important for us. If you wish to file a complaint or inform us about a problematic situation, we invite you to follow the steps below so we can better evaluate your situation and reply back to you.

File an online complaint

Please send us an email at plainte@colba.net to explain your problem. After the receipt of your email, a specialized consultant will follow up with your demand.

If the step taken is not to your satisfaction, you can send your complaint to the Commissioner for Complaints for Telecommunications Services (CCTS).

Commissioner for Complaints for Telecommunications Services (CCTS)

The CCTS is an independent organization for resolving complaints of individuals and small retail businesses concerning telecommunication services. If you have a complaint relating to your telephone or internet service, you should try to resolve the problem directly with your service provider. If you already tried to resolve this problem and you were not satisfied with the solution, the CCTS could help you without additional charge. To learn more about CCTS, you can consult their website at www.ccts-cprst.ca or call their toll free number at 1-888-22-1687.

Please note that the CCTS does not deal with complaints concerning Web hosting.