1- Credit card (Visa and Mastercard only)

• Visa debit : Scotia bank, RBC, CIBC, TD
• Mastercard debit : BMo

2- Bank transfer

• Accesd (Desjardins)
• Telnat (National Bank)

3- Cheque
4- On site

• Interac
• Cash

*To avoid suspension the automatic payment from your credit card is recommended.

Invoices are usually sent by email. If you would like to receive them by mail, a postal fee of $1.00 applies.

1. Log into Customer Center  with your username and password.
2. Click to: View and pay invoice.

Your username and password were sent to you by email  the day the account was opened.
If you don’t have them, please contact our technical support at: 514-856-3500 option 2.

If you are already making automatic credit card payments, you can update your payment information by calling us at 1-877-763-5606 or through online.
Please follow the steps below:

1. Log into Customer Center  with your username and password.
2. Click to: View and pay invoice.
3. Click to: Pay. You have the choice to authorise or not automatically payments.

Your username and password were sent to you by email  the day the account was opened.
If you don’t have them, please contact our technical support at: 514-856-3500 option 2.

For any Adsl, Fttn or Vdsl connection please follow the steps below:

1. Log into Customer Center/Billing and Usage  with your username and password.
2. Click to: Connection log and next to: connections.

Your username and password were sent to you by email  the day the account was opened.
If you don’t have them, please contact our technical support at: 514-856-3500 option 2.

For cable connection please go to the link: https://extranet.videotron.com/services/secur/en/tpia/usage_modem/input.jsp.

You will need th VL code provided.
The VL code was sent to you by email  the day the account was opened.
If you don’t have it, please contact our technical support at: 514-856-3500 option 2.

For any Adsl, Fttn or Vdsl connection please follow the steps below:

1. Log into Customer Center/Billing and Usage  with your username and password.
2. Click to: Extra data transfer
3. Click to: Add and make the payment by credit card for $10.00+taxes for 300gb for the current month.

For any cable connection, extra usage is billed to your next invoice.
If you would like to modify your plan, please contact our billing department at: 514-856-3500 option 3

If your credit card is declined the day the payment is due, please make sure to update the payments in order to avoid a suspension of service.
You can contact our billing department at: 514-56-3500 option  3 or make the payment online.
In the case of NSF, a fee of $20.00 applies

If you are planning to move, please contact our sales team at: ventes@colbanet.ca or by phone: 514-856-3500 option 1.

If it’s the first time you are adding credit for long distance, please contact our billing department at: 514-56-3500 option  3.
Once your account is set up for prepaid long distance and you would like to add an extra $20 or $40, you can make it online following steps below:

1. Go to: Customer Center
2. Click to: Billing and Usage enter the voip user and password.
3. Click to: Add Voip Time(20$ or 40$ by choice) and make the payment by credit card.

If you don’t have your voip user code or password, please contact our billing department at: 514-56-3500 option  3.

Please send your request to: accounts@colbanet.ca, mentioning your user code, name, address and cancellation date.
It is your responsibility to contact the customer service in order to stop your billing.

For a fixed-term contract, a penalty of 10% of the residual value of the contract, applies.
We will reimburse by check 90% of the residual (delay of check is 1 month after cancellation)