Microsoft - Contacts, Links


Microsoft: Effective Nov. 7, 2002

Microsoft: Naming schema for all hotfix (patch or update)

Microsoft: The glossary at Microsoft

Microsoft: Contact & Support
  • How to Contact Microsoft
     Product Support, Product Suggestion, MSN Support Services, Microsoft Web Site and Corporation Feedback
    http://register.microsoft.com/contactus30/contactus.asp?domain=generic

  • How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
     This article describes how to contact Microsoft for help with the following issues:
    Replace lost, broken, damaged or defective Microsoft software disks.
    Purchase product upgrades.
    Replace broken or defective Microsoft hardware products. Check the status on support orders.
    Order downloadable service packs.
    Replace missing manuals
    http://support.microsoft.com/?kbid=326246

  • Recent changes to Knowledge Base (KB) articles
     As of November 7, 2002, prefix letters were phased out of all Knowledge Base (KB) articles worldwide making it easier for you to request an article in a language other than the one set in your browser. Today, KB articles are published in 21 languages, but each had an unrelated number scheme and a prefix letter. By eliminating the prefix and changing the numbers of some articles, all translations of an article will have exactly the same content number. Customers worldwide can view localized versions of articles by passing an Internet standard for language locale and the content identification number.

    What effect will this have? Existing URLs to KB articles will continue to function for two years, but new articles will no longer be published using the old naming conventions.

    The new way to reference KB articles The new method to reference KB articles is with the URL http://support.microsoft.com/?kbid=n where n is the identification number of the article. This interface will automatically detect your language preference for the Microsoft Support site (which is stored in a cookie on your computer, or based on your browser's language settings if you block cookies from the Microsoft Support site) and show you the right article. If you prefer to explicitly request an article in a language other than the one that matches your Microsoft Support site preference, you can request articles by using http://support.microsoft.com/?scid=kb;[ln];n where [ln] is the value that represents a specific language in the table below.
    http://support.microsoft.com/?pr=kbnumb

Microsoft: Life cycle

Microsoft: Search the database
  • Goto: Advanced Search Now
    You might have to give some required information and accept Cookies to access this site.
    http://support.microsoft.com/default.aspx?pr=kbinfo&

  • How to Query the Microsoft Knowledge Base Using Keywords
    This article describes how to more effectively query the Microsoft Knowledge Base by using keywords, including Microsoft product-specific keywords. By using keywords you may be able to find the article or articles that will help to resolve your issue or question.
    http://support.microsoft.com/?kbid=242450

  • HOWTO: Search for Microsoft Transaction Server Knowledge Base Articles
    http://support.microsoft.com/?kbid=249022

  • There are no shortcuts for obtaining any fix suggested by Microsoft. You need to comply with the MS Knowledge Base (KB) article. To obtain a hot-fix, you can use the form at: Web response at Microsoft. Using this form may preclude possible problems with charges; however, this method takes more time. To speed up the process, call MS; however, you will probably be required to provide a credit card number. If you need to find a phone number, start here: 1 800 426 9400. Once you get connected to the right office, tell the support person that you are calling about a hot-fix specified in KB Article # and "remind" him/her that it is no charge by asking, "This is free, right?"

    Suggested by:
    Ron Badour, MS MVP W95/98 Systems

Microsoft: Drivers and other Downloads
  • Download Center. Select the product and the Operating System.
    http://www.microsoft.com/downloads/search.asp

  • Microsoft Corporate Up-Dates Site
    Download the updates on your computer and then install them when you want.
    http://www.microsoft.com/windows98/downloads/corporate.asp

Microsoft: Web Accessories

Microsoft: Wish list and contact
  • How to Contact the Microsoft Wish Program
     Microsoft offers several ways for you to send comments or suggestions about Microsoft products. If you have suggestions for product enhancements that you would like to see in future versions of Microsoft products, please contact us using one of the methods listed later in this article.
    http://support.microsoft.com/?kbid=114491
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