What is the difference between VoIP and the traditional telephone service?

VoIP (Voice over Internet Protocol) uses packets on your Internet connection as opposed to a standard landline. It is a very economical way to use the telephone.

Why is it mandatory to have the Internet service with ColbaNet?

Being the supplier of both gives you great advantages. Your VoIP communication service is directly linked to our data center. If you would be with another ISP there could be delays to join our data center and that could result in poor quality communications such as choppy communications.

What is ‘Quality of service’?

It is a protocol for prioritizing voice packets over any other type of packets to provide good quality of communication and to avoid being cut off. Thus, you may download a file and talk over the phone without affecting voice quality.

Will you cancel my account with my current provider?

No, in theory, your old supplier should stop billing you once the transfer of your phone number to ColbaNet has been completed. The closing of your account with your former provider will be done automatically upon transfer. It would still be a good thing to look into this yourself after the transfer.

If you cancel your phone service before the transfer, your phone number will become inactive. In other words, you risk losing your phone number if you cancel before the transfer.

How do I transfer my number?

You must sign a letter authorizing the transfer of your telephone number to ColbaNet (portability). Please ask our staff a copy of the form. A $15.00 charge applies. You must also provide us the most recent invoice of your actual telephone provider.

Are calls between subscribers free?


Do I have to configure my equipment?

No, we will configure your ATA (analog telephone adapter) before shipping. Simply plug it into your regular telephone set or the main base phone.

What happens to my service if I move?

You can keep your phone number or we can provide you with another phone number in your area, if available. This is the great advantage of VoIP. You can take your phone anywhere on earth.

What type of telephone do I need to use VoIP?

You can continue using your existing phone. All you have to do is connect it to the available slot in the ATA (analog telephone adapter).

What happens in case of power failure?

Your Internet connection and your VoIP will not be functional. You may find a power bar with a backup battery in electronic stores.

How can I add credit for long distance on my Voip?

If it’s the first time you are adding credit for long distance, please contact our billing department at 514-856-3500 option  3.
Once your account is set up for prepaid long distance and you would like to add an extra $20 or $40, you can make it online following steps below:

  1. Go to: Customer Center
  2. Click to: Billing and Usage enter the VoIP user and password.
  3. Click to: Add VoIP Time (20$ or 40$) and make the payment by credit card.

If you don’t have your VoIP user code or password, please contact our billing department at 514-56-3500 option  3.