Why do I need a dry loop?

If you do not have a active telephone line, you need a dry loop in order to get access to the Internet.

In case of outage should I reset my modem ?

Never push on the reset bottom. You have to unplug the power and plug it back after 30 seconds. The reset will delete your configuration, including the user name and the password. If the service does not restore please call technical support.

What is the expected speed of the service?

For the ADSL2+ the speed may reach up to 24Mbps, in that case the speed varies according to the distance of your residence to the telephone exchange. For all other services you may expect 75 % of the official speed and more. Also, the cables quality in your building may attenuate the speed.

When is the first payment due?

The first month is payable immediately and must be done by credit card or cash. We must receive the full payment to process your order.

How long must I wait for the activation of the service?

Regulated by the CRTC It should be 7 business days following a full order entry.

I already have a dry loop with another provider. Why should I have to pay again for another one?

The dry loop belongs to the ISP so ColbaNet must place his order with Bell.

Can I use my own modem ?

For speeds of 15/10 and higher, the modem should be VDSL (Very-high-bit-rate digital subscriber line) compatible. When you place your official order Colba.Net will send you the username and password and it will be the responsibility of the customer to configure the equipment properly. If you are not familiar with this type of modem then it will be the responsibility of the customer to find help in order to configure it properly.

If not it will be difficult for Colba.Net to give you support taking into consideration that there are a variety of modems available on the market and that we don’t see your screen. If you would like to come to our office, we will configure your equipment at no cost for the first time.

My Internet performance is poor ?

The WIFI network is often the cause. To diagnose properly connect directly with a wire to the router and unplug the other devices and compare the performance.

What is FTTN ?

It means that the fiber optic is in your neighborhood but from the interconnection equipment to your residence it is copper wire.

How can i know my usage ?

On our web site in the customer center you can access your account information with your username and password.

I missed my activation appointment?

The technician’s visit from Bell or Videotron is governed by the CRTC, which is why the appointment is scheduled for the whole day. A missed visit involves a new appointment in five days for a Bell activation and ten days for Videotron. Therefore, it is important to stay at home all day.