The quality of your customer experience is important for us. If you wish to file a complaint or inform us about a problematic situation, we invite you to follow the steps below so we can better evaluate your situation and reply back to you.

Step 1: Communicate with a Supervisor

Please contact us at 514-856-3500, option 2 and ask to speak to a Supervisor. You should be able to explain your situation and most problems are resolved at this stage. If the reply or solution given is not acceptable, please proceed to Step 2.

Step. 2: File an online complaint

If the above step taken is not satisfactory, please send us an email at plainte@colba.net, explain your problem and indicate why the proposed solution is not acceptable. After the receipt of your email, a specialized consultant will follow up with your demand.

If these 2 steps taken are not to your satisfaction, you can send your complaint to the Commissioner for Complaints for Telecommunications Services (CCTS).

Commissioner for Complaints for Telecommunications Services (CCTS)

The CCTS is an independent organization for resolving complaints of individuals and small retail businesses concerning telecommunication services. If you have a complaint relating to your telephone or internet service, you should try to resolve the problem directly with your service provider. If you already tried to resolve this problem and you were not satisfied with the solution, the CCTS could help you without additional charge. To learn more about CCTS, you can consult their website at www.ccts-cprst.ca or call their toll free number at 1-888-22-1687.

Please note that the CCTS does not deal with complaints concerning Web hosting.